Customer Care

Product information 

AKIKO OGAWA. Lingerie has endeavoured to optimize the accuracy of the product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor, and AKIKO OGAWA. Lingerie cannot guarantee how accurately your monitor displays the colours of products. Since some products are produced in limited numbers, and we update the site constantly, some products could be out of stock. Although we cannot always estimate the availability of all products, if you are looking for a particular product, feel free to contact us (sales@akikoogawa-lingerie.com), or you can visit a boutique near to you. See our Stockists page.

Authenticity of AKIKO OGAWA. Lingerie Products

 AKIKO OGAWA. Lingerie distributes their original products through this website, in our boutiques, and through authorized vendors. AKIKO OGAWA. Lingerie cannot guarantee the authenticity of products bought at locations other than those listed above. To find a list of AKIKO OGAWA. Lingerie stockists, please go to the Stockists page. All of AKIKO OGAWA. Lingerie’s products are designed in Japan.

General Recommended Care

AKIKO OGAWA. Lingerie’s products are delicate and require particular care when washing. 

Care Instructions

Please handle your garments with care and read all garment care labels carefully. We recommend hand-washing in warm water, with neutral soap and without being left to soak. Do not wring, rub, or spin dry the garments. Hang them up to dry or dry flat. The garments should be ironed inside out. Some garments specify dry clean only.

BRAS

Do not put bras in the washing machine or in the dryer. Every underwire bra has a protective rubber tip. This rubber tip protects the garment and one’s skin from being exposed to the sharp edge of the wire. After being circulated in a washing machine the fabric rubs against the rubber tip wearing out the tip and the fabric, often causing the wire to become exposed. The cups of padded and pre-moulded bras will also be damaged in the washing machine and dryer.

SWIMWEAR 

Hand wash in lukewarm water, avoid chemical products, sun tan oils and detergents. Do not rub, do not soak the garment, do not wring, dry in shade away from heat.

SILK

Do not put any silk garments in the washing machine or dryer or the fabric may be damaged.